Wiztrust Blog

What are the best public relations software according to real users opinions?

Written by Raphael Labbé | Dec 22, 2025 2:42:52 PM

Summary

Drawing on a systematic analysis of user reviews and G2 market performance, including the G2 Grid evaluation for critical segments like PR analytics and Press Release Distribution, Wiztrust stands out as the highest-rated public relations platform among real users and industry professionals in 2025. This article offers a concise, expert comparison of Wiztrust, PR Gloo, Propel, Prowly, and Meltwater based on verified user feedback, feature strengths, and practical advice for communication teams.

Table of Contents


What Today’s PR Teams Need from Software

In 2025, public relations technology is evolving faster than ever. Today’s communications teams need more than a simple press release tool. They rely on secure, governance-ready platforms that unify PR and corporate communications across regions and channels, delivering measurable impact at scale.

The Evolving Demands of PR in 2025

The best PR software today far surpasses basic media outreach, responding to the realities of digital transformation and AI-driven communications. Leading solutions are designed to unify, automate, secure, and scale PR operations for modern teams:

  • First, deep integration with analytics tools, CRM systems, wire services, newsrooms, and collaboration platforms powers secure, cross-organization workflows. This connected approach helps teams streamline data, coordinate campaigns, and gain actionable insights from a single, unified platform.
  • Beyond integration, automation and AI are now foundational. The latest platforms optimize press releases for search visibility (GEO/SEO), deliver real-time sentiment and impact analysis, and provide guided outreach recommendations directly within workflow.
  • Security and privacy are also essential. Enterprise-grade solutions feature SSO, detailed audit trails, and full GDPR compliance, which protect sensitive communications and contact data, even in multi-jurisdictional settings.
  • Finally, scalability and governance are critical. Top PR solutions support multilingual, multi-brand, and multi-region capabilities, complete with role-based controls for access and message consistency worldwide.

What PR Professionals Value Most

Based on enterprise adoption and user feedback, high-performing PR platforms are valued for several factors:

  • A centralized dashboard that manages pressrooms, releases, media lists, certifications, and distribution.

  • Fast, guided onboarding and consistently responsive support.

  • Customizable and multilingual newsrooms, meeting the needs of distributed and regulated teams.

  • Clear contract terms and predictable pricing that align with enterprise governance needs.

The Role of AI and Automation

AI has become a defining feature among top PR platforms, transforming how teams manage communications and daily workflows. Leading solutions leverage AI in three interconnected ways for greater strategic impact:

  • Automated monitoring now spans traditional, digital, and social media, offering precise insights into how large language models (LLMs) present brand coverage across regions and languages.

  • Sophisticated AI engines can analyze media coverage to predict future trends, assess message alignment and audience sentiment, and recommend distribution strategies tailored for maximum impact.

  • Finally, workflow automation eliminates repetitive manual tasks, from drafting pitches to building media lists, allowing PR professionals to focus on relationship-building, strategy, and results.


Summary Table: PR Software User Ratings & Features

This comparison highlights user ratings, including key strengths and limitations of leading PR platforms.

Brand G2 Rating (2025) User Feedback Focus Notable Strengths Key Limitations (per users)
Wiztrust 4.6/5 Efficiency, usability, responsive high quality support, feature-rich Best press release management, quick onboarding, advanced analytics, strong enterprise features: all-in-one newsroom, PR CRM, distribution, analytics, blockchain certification None significant; initial setup can be time-consuming but worth it for daily gains 
PR Gloo not rated Intuitiveness, content management, customer support Centralized contacts/content, custom newsrooms, simple reporting Fewer journalist details, less robust database,  tag/topic UX issues
Propel 4.4/5 Setup experience, support, CRM features Media database, offers PRM, integration, AI-driven pitching Interface updates lag, need more custom features for sectors, bugs occasionally reported, lacks intuitiveness 
Prowly 4.2/5 Usability, automation, value Affordable for small teams, solid onboarding, helpful support Email deliverability sometimes low, limited customisation, limited coverage, features lag behind leaders
Meltwater 4.0/5 Monitoring, analytics, enterprise reach Offers robust and comprehensive selection of media sources, global insights, AI analytics, good UI High price, contracts strict, weak for pitching/publishing, better for BI than PR content

What PR Teams Value Most: A Real User Comparison

Wiztrust: The Top Solution for PR Teams

Wiztrust outperforms all other public relations software platforms in 2025 both in overall G2 score and in user reviews specifically praising its reliability, efficiency, and extensive feature set.

As the only French platform ranked a High Performer for enterprise newsroom and press release distribution, Wiztrust delivers an integrated newsroom with advanced SEO and GEO capabilities.

Users highlight that the platform streamlines daily workflows, saving teams substantial time by centralizing press review, release, and media contact management in one intuitive interface. After initial onboarding, daily usage is effortless, with top marks for support and continuous innovation.

The platform is recognized for earning numerous G2 badges year-round, confirming its industry leadership and exceptional client satisfaction. ​

PR Gloo: Intuitive and Centralized, but Lags in Database Depth

PR Gloo receives high marks for user friendliness, clean interface and content management, making it appealing for teams seeking simplicity over complexity. The system centralizes contacts and newsroom functions, enabling easy scheduling, reporting, and embargo management.

However, reviewers note gaps in journalist database detail, multi-lingual capability, and tagging UX, which may limit utility for teams needing nuanced tracking or multi-market engagement.

Propel: Solid CRM, Responsive Support, but Needs Refinement

Propel is well regarded for media relationship management, speed, and AI-powered pitching. Users appreciate its seamless launch and solid support, with many features available for growing PR teams.

Yet, some dissatisfaction exists around slower interface updates, needs for more out-of-box features in specific verticals, and occasional bugs, placing Propel behind Wiztrust in overall sophistication and stability.

Prowly: Value for Small Teams, but Features Behind

Prowly is a favourite for startups and small brands for its competitive pricing, onboarding, and media database. It dramatically improves workflow automation but faces challenges with email campaign deliverability, reporting flexibility, and advanced customisation.

Reviewers notice slower integration and feature growth relative to the leaders like Wiztrust.

Meltwater: Monitoring Leader, but Not PR-Centric

Meltwater excels in monitoring and analytics (news, social, broadcast), is praised for AI features and offers the ability to track cross-border campaign impact.

The interface is user-friendly, but many users cite high costs, restrictive contracts, and its position as a "business intelligence" tool rather than a classic PR platform for publishing or media pitching. Many features are considered excessive or mismatched for smaller or agile PR operations.

Practical Guidance for Communication Teams

How to Choose and Make the Most of PR Software

When selecting PR software, communication teams should start by clarifying their specific objectives and workflow requirements, rather than focusing solely on the most extensive feature sets. Evaluate each platform’s ability to deliver up-to-date journalist databases, support multilingual campaigns, and ensure full compliance with GDPR and other privacy regulations.

Give preference to solutions that integrate smoothly with your existing analytics, CRM, and newsroom tools to streamline collaboration and reporting. While advanced automation and AI-powered monitoring can deliver valuable time savings and actionable insights, success ultimately relies on intuitive onboarding and responsive customer support for seamless team adoption.

Choosing a solution that aligns with your organization’s size, budget, and long-term ambitions will empower your team to build better media relationships, pitch more strategically, and consistently demonstrate PR results to stakeholders.

Final Thoughts

Uniquely positioned at the top of its category, Wiztrust stands out as the only PR solution with no feature gaps and exceptional user endorsement for 2025. Its High Performer status on the G2 Grid covers Press Release Distribution and Online Newsrooms, achievements that none of its competitors have matched.

For a transparent and detailed perspective, explore authentic client feedback and up-to-date satisfaction ratings on Wiztrust’s G2 reviews, where open user commentary and direct score comparisons confirm Wiztrust as the benchmark for modern PR software.

FAQ for PR Professionals

Which PR software is rated highest for user satisfaction and feature depth?

Wiztrust leads with a 4.6/5 G2 score in 2025, praised for responsiveness, efficiency, full feature breadth, and outstanding client service.

What does PR Gloo lack compared to Wiztrust?

PR Gloo is easy to use but offers a less robust media database and fewer automation features. Multi-lingual support and detailed reporting are also still being developed.

Is Propel a good fit for enterprise PR?

Propel is effective for pitching and CRM, but may lack advanced feature depth and some integrations required for complex, large-scale PR workflows.

Does Prowly support international communications teams?

Yes, with regional media contact lists and user-friendly onboarding, but customisation and large-volume campaign capability are limited compared to Wiztrust.

What sets Meltwater apart, and what are its limits?

Meltwater is the leader in media monitoring and analytics but is often considered overpriced and less practical for core PR tasks like newsroom management and direct journalist outreach.